FAQs

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.
For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.

You will see a field named “Gift Card or Credit Voucher” during your checkout. Enter the code in this field and you will get the promised discount or credit.

We at ProMax put a few products on deep discounts everyday for 24 hours. After the completion of the daily deal.

• Orders above Rs.1,999 ship free of charge.
• For orders below Rs.1,999 we charge a fix rate of Rs.199 per order.
• Our system automatically calculates the correct shipping charge when you place your order.

No, we do not offer international deliveries and shipments as of now.

No. You cant open the package without making the payment to the courier. We sell everything with a 7 Days No Questions Asked Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

Orders above Rs.3,000 ship free of charge.

If your product is defective / damaged or incorrect/incomplete at the time of delivery, 7 Days Easy Return & Change please contact us within the applicable return window.

• The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
• The product must include the original tags, user manual, warranty cards, freebies and accessories.